Client Relationship Management
ï· Build and nurture strong, long-term relationships with key clients and stakeholders.
ï· Serve as the primary point of contact, ensuring exceptional client experience and satisfaction.
ï· Understand client objectives and align business strategies to achieve desired outcomes.
Account Ownership & Revenue Growth
ï· Own the complete P&L and revenue performance of assigned accounts.
ï· Identify opportunities for cross-selling, upselling, and account expansion.
ï· Develop strategic account plans to maximize client retention and revenue growth.
ï· Monitor account performance and ensure achievement of business targets.
Campaign & Business Management
ï· Collaborate with internal teams including Sales, Operations, Ad Operations, Product, and Finance to
ensure seamless campaign execution.
ï· Track campaign performance, delivery, profitability, and optimization opportunities.
ï· Resolve client escalations proactively while maintaining service excellence.
Team Leadership
ï· Lead, mentor, and develop a team of Account Managers/Executives.
ï· Drive accountability, collaboration, and performance within the team.
ï· Support hiring, coaching, and capability development initiatives.
Data & Performance Analysis
ï· Analyze campaign and account performance using data and insights.
ï· Prepare business reviews, performance reports, and strategic recommendations.
ï· Use analytics to identify trends, optimize performance, and improve client ROI.
Requirements
Bachelor's or Master's degree in Business, Marketing, or a related field.
3–8 years of experience in Account Management within a Digital Advertising, Media Agency, AdTech, or
MarTech environment.
Strong understanding of digital marketing, performance advertising, and media planning.
Proven experience in managing large client portfolios and achieving revenue targets.