Account Manager_Process Solutions

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

• Understand customer processes like vaccine development/manufacturing and mAb  production.


• Identify customer pain points and work toward solutions from Merck KGaA offerings.


• Develop and execute short-term and long-term Key Account strategies; responsible for achieving assigned sales goals.


• Develop Key Account management plans and coordinate activities with the Support Group.


• Analyze accounts and various departments to identify opportunities to accelerate revenue growth.


• Maintain an in-depth understanding of the seeded base, including customer projects.


• Engage with customers to build and maintain relationships.


• Assess customer needs and identify opportunities to grow presence in the account.


• Communicate value propositions and educate customers on new products and innovative technology.


• Develop quotes and negotiate with the customer.


• Manage the end-to-end sales process for assigned products, ensuring buy-in across all relevant customer stakeholders.


• Resolve customer issues.


• Maintain an in-depth understanding of the competitive landscape within Key Accounts.


• Maintain technical knowledge in the assigned product group or area of science.


• Build business acumen and selling skills, including problem solving, negotiation, and relationship management.


• Input customer information and opportunities into the CRM system.


• Develop and maintain a short- and long-term opportunity growth pipeline.


• Generate leads from existing and new accounts for assigned products and those outside the assigned portfolio.


• Manage Key customer accounts with full accountability for delivering world-


• class customer satisfaction.

Who You Are:

• Bachelor’s degree in a relevant field (e.g., Life Sciences, Engineering, Biotechnology, Pharmacy, or equivalent).


• Experience: 3–10 years.


• Advanced degree or certification in sales, account management, or a life sciences discipline (e.g., MBA, MS, PhD) preferred.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!