Account Protection Specialist

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Fraud Prevention team as part of Global fraud, India. This team focuses on interacting with card members and validating transactional security alerts triggered by the system to ensure account security or support card members with self-identified fraud claims. As the first point of contact for card members reporting unauthorized, unknown, or fraudulent transactions, you will assist them with reversing charges based on claim decisions and investigations

How will you make an impact in this role?

• Fraud Disputes is a blend set-up for India market in an extremely professional, responsive, and competent manner.


• Handle incoming and outgoing calls related to claims processing, providing excellent customer service and support.


• Review and analyze claims to ensure accuracy and compliance with company policies and regulations.


• Process claims efficiently and accurately within the designated time frames.


• Resolve claim issues and discrepancies by conducting thorough investigations


• Analyze and decide on accepting or rejecting a fraud claim.


• Claim Processing 


• Prior experience in phone/ email servicing required.


• Handle complaints from Card members and Business Partners on email.


• Identify gaps in processes and suggest for improvement plan where applicable.


• Processing of fraud


• Ensure compliance with Banking rules, Regulations & Procedures


• Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws.


• Team Player with Excellent Communication Skills Are Essential.


• Works with peers and leadership by communicating fraud trends and sharing ideas and information.

Minimum Qualifications:

• Minimum Graduate


• Previous experience in claims processing, customer service, or a related field.


• Strong analytical skills with attention to detail.


• Excellent verbal and written communication skills.


• Ability to handle high call volumes and manage multiple tasks efficiently.


• Proficient in using computer systems and software related to claims processing.


• Strong problem-solving abilities and a customer-focused mindset.


• Ability to work independently and as part of a team.


• Time management and ability to perform under pressure conditions.


• The American Express competencies that are relevant for this role are:


• Delivers to our customers and shareholders.


• Communicates effectively.


• Works well in teams and co-operates across departments.


• Builds and leverages relationships.


• Shifts & Week-Off's - Rotational 24*7

Preferred Qualifications:

• Builds and leverages relationships.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Annual Bonus incentives 


• Support for financial-well-being and retirement 


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• Generous paid parental leave policies (depending on your location) 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.