Account Quality Manager L2(Contract)

Company : Wipro

Job Description - Account Quality Manager L2(Contract)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Name/Title	Service delivery Manager
Expected start date tentative	Immediate
Rates including mark up	240 K/M
Work Location – pls mention city and preferably office address as well	Pune

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Workplace Type: (Remote/Hybrid/Onsite)? If Hybrid, how many days onsite & offsite?	Wipro Hybrid
Years of exp needed	10+
Datacenter (Operation) support delivery manger, must have technical understanding (Wintel, Unix, Storage, Azure)
Mandatory Skills	Datacenter operational manger + datacentre knowledge.

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Team Management
- Team Management
  - Clearly define the expectations for the team
  - Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  - Guide the team members in acquiring relevant knowledge and develop their professional competence
  - Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries
  - Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
  - Lead and drive engagement initiatives for the tea
  - Track team satisfaction scores and identify initiatives to build engagement within the team

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Deliver

No.	Performance Parameter	Measure
1.	Quality Control and Customer satisfaction	CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores
2.	Capability Building	New Employee Onboarding New Employee Certifications
3.	Continuous Improvement	Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year
4.	Team Management	Team attrition % Employee satisfaction scores
5.	Capability Building	% trained on domain and location specific skills, % of team trained in necessary leadership skills

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Mandatory Skills: Delivery Management
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Experience: 8-10 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Account Quality Manager L2(Contract)

Job Description - Account Quality Manager L2(Contract)

Job Description

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