Activate JobCopilot
This role is for one of our clients
Industry: Software Development
Seniority level: Associate level
Min Experience: 2 years
Location: Bangalore
JobType: full-time
₹6,00,000 - ₹10,00,000 a year
As an L1 Accounts Receivable Specialist, you’ll handle escalated cases, complex billing issues, and reporting. This is still a voice-heavy role involving direct conversations with clients, but you’ll also be responsible for deeper reconciliation, risk flagging, and structured reporting to leadership.
You’ll work closely with the finance team, sales, and customer success to ensure high collection efficiency while maintaining strong client relationships.
Requirements
What you’ll do
Handle escalated collection cases and complex billing disputes through outbound and follow-up calls.Conduct detailed reconciliation of customer accounts and resolve discrepancies.Drive collections for high-value or sensitive accounts.Prepare weekly/monthly AR reports highlighting aging buckets, risks, and collection trends.Identify patterns in delayed payments and recommend process improvements.Collaborate with internal stakeholders to close disputes and reduce DSO.Mentor L0 executives on handling difficult conversations and structured follow-ups.
What makes you a good fit
2–4 years of experience in accounts receivable / collections, preferably in a voice-based process.Experience working with Indian clients in a calling-heavy collections role is strongly preferred.Strong escalation handling and objection management skills.Comfortable with reporting, reconciliation, and working with data.Ability to balance assertive collections with a strong customer experience.Prior experience in SaaS finance/accounting is a plus.Comfortable operating in a fast-scaling startup environment with ownership.
Skills
Collections
accounts receivable
Account Reconciliation
Cold Calling
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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