Administrative Assistant (Client Delivery Team)

About Us

An award-winning global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.

We are a fast-growing organisation working closely with healthcare providers across the United States.

SUMMARY OF ROLE:

Critical administrative and coordination role supporting the Client Delivery Team based in USA. 

 Supports the running of efficient day-to-day operations by providing administrative, reporting, and coordination support.

RESPONSIBILITIES:

• Responsible for providing effective administrative support to team leadership and Client Delivery staff, ensuring the smooth running of daily operations


• Assist with calendar coordination, meeting scheduling, and preparation of materials for meetings


• Support internal teams, including Directors and Managers, with administrative and reporting-related tasks


• Create, format, and enhance PowerPoint presentations for internal and client-facing use, ensuring clarity and professionalism


• Responsible for compiling, analysing, and maintaining reports to support team performance tracking and operational insights


• Organize and interpret data from internal systems to assist with reporting and analytics needs


• Assists with building recurring reports and dashboards, identifying trends and areas for improvement


• Maintain and update databases, ensuring data accuracy and consistency across systems


• Contribute to process improvements, particularly related to reporting workflows and data management

OUTCOMES, TARGETS & KPIs ASSOCIATED WITH THIS ROLE:

• Efficient Administrative support ensuring the smooth running of day to day operations


• Compiling and providing reports for MI


• Producing PowerPoint presentations of high standards sufficient for external client use and internal use


• Maintains and updates databases with accurate information


• Builds effective stakeholder relationships 

BACKGROUND AND QUALIFICATIONS:

Essential:

• Bachelor’s degree required


• Proven experience supporting senior executives in an assistant or similar highly competent administration role


• Excellent English verbal and written communication skills – able to proof read and make text and format changes to PowerPoint for example


• High Proficiency in Microsoft Office, particularly Excel and PowerPoint


• Demonstrated experience in roles where they have contributed to process improvements and driven efficiency


• Proven professional background with proven expertise in handling sensitive information appropriately

• Detail orientated, highly adaptable able to problem solve and manage multiple tasks in a fast paced environment.


• Confident, calm, assertive, and able to operate with a high degree of autonomy


• Confident, discrete communicator able to build positive working relationships


• Strong organizational skills and attention to detail


• Calm under pressure with exceptional time management skills and the ability to manage competing priorities under pressure


• Strong critical thinking and analytical abilities


• Ability to anticipate needs and act proactively


• Ability to work both independently and as part of a team


• Willingness to learn and grow within a supportive team environment


• Team-oriented mindset with a willingness to support broader organizational goals

HIGHLY DESIRABLE: 

• Worked in healthcare sector in similar role


• Worked with USA organisation

Shift - US/Night Shift (WFO)

Transport - home pick up & drop (Up to 20 KMs)

Benefits - PF, Mediclaim