Administrative Associate - Level III - General Management

The Administrative Support provides operational and administrative support to assigned teams, departments, or business functions. The role is responsible for coordinating documentation, collecting and maintaining data, preparing reports and presentations, supporting business processes, and ensuring accurate and timely information management. Working with limited supervision, this position contributes to efficient departmental operations, process compliance, and data-driven decision-making while supporting continuous improvement initiatives.

• Provide administrative support to departments by conducting research, preparing reports, and responding to routine and complex information requests.


• Gather, compile, verify, and maintain data in spreadsheets, databases, reports, presentations, and business systems.


• Coordinate and support departmental activities, meetings, conference calls, and scheduling requirements.


• Prepare correspondence, presentations, and other business documentation as required.


• Maintain and update departmental policies, procedures, records, and documentation.

• Collect, analyze, and validate business data to ensure accuracy and completeness.


• Generate regular and ad hoc reports, dashboards, and presentations to support operational and management reviews.


• Monitor key performance indicators (KPIs) and prepare performance reports for stakeholders.


• Utilize data analytics and visualization tools to identify trends, support problem-solving, and enable informed business decisions.


• Ensure timely and accurate data entry, record maintenance, and report generation.

• Serve as a point of contact for internal and external inquiries, ensuring timely and accurate responses.


• Coordinate with vendors, suppliers, and internal teams regarding documentation, payments, and business processes.


• Support accounts payable activities by preparing and submitting payment-related documentation and resolving inquiries.


• Collaborate with cross-functional teams to support business objectives and improvement initiatives.

• Participate in departmental projects and continuous improvement initiatives.


• Support process standardization, efficiency improvements, and data quality enhancement efforts.


• Act as an informal resource and provide guidance to less experienced team members when needed.

Qualifications

Education

• High School Diploma, secondary education certificate, or equivalent experience required.
• Associate's Degree, Diploma, Bachelor's Degree, or equivalent qualification in Business Administration, Commerce, Operations, Data Management, or a related field preferred.

Certifications

• Relevant certifications in Business Administration, Data Analytics, Microsoft Office, or related disciplines are advantageous.

Preferred Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Plans and Aligns
• Data Analytics
• Data Communication & Visualization
• Values Differences

Skills

Technical Skills

• Strong data collection, validation, and reporting capabilities.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
• Experience working with databases, spreadsheets, reporting tools, and business systems.
• Knowledge of data analytics, data visualization, and dashboard reporting.
• Strong documentation and record management skills.

Professional Skills

• Excellent communication and interpersonal skills.
• Strong organizational and planning abilities.
• Attention to detail and accuracy in data handling.
• Customer-focused approach with strong stakeholder management skills.
• Ability to manage multiple priorities and meet deadlines.
• Problem-solving and analytical thinking capabilities.
• Ability to work independently and collaboratively within cross-functional teams.

Experience

• Significant relevant experience in administrative support, business operations, data management, reporting, analytics, or a related function.
• Experience preparing reports, maintaining records, coordinating departmental activities, and supporting business operations.
• Experience working with data analytics, reporting systems, and process improvement initiatives is preferred.
• Demonstrated ability to manage multiple tasks, maintain accuracy, and support organizational goals in a fast-paced environment.