Administrative Services Supervisor

The candidate will be responsible for the supervision of staff daily ensuring KPI’s are met across the Admin Organisation.  

Main Duties/Responsibilities:

• Overall experience 10+ years
• Provide visible leadership as part of the management team for the Global Admin team.
• People development and performance management through active coaching, clear and constructive feedback, and an open management style.
• Manage team resources through planning and leveraging the available talent to optimise team performance.
• Engage staff to create a dynamic working environment at all levels, leading the team and the processes towards continuous progression while supporting the change journey.
• Proactively optimizing the unit’s workflows to achieve set targets.
• Organising and monitoring workflow to ensure TAT targets are achieved and inventory levels are managed.
• Effectively manage the administration process liaising with the SME & Senior Supervisor about any identified gaps or improvements and proactively contributing to the solution.
• Ensure Quality Audit targets are achieved month on month.
• Instrumental in Employee Engagement activity

About The Cigna Group