Admission Counselor

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 500000 (ie INR 3-5 LPA)

Min Experience: 0 years

Location: Pune

JobType: full-time

Key Responsibilities

1. Student Acquisition (New Enrollments)

• Inbound & Outbound Calling: Connect with prospective learners through outgoing calls and handle incoming admission-related inquiries.
• Consultative Counseling: Understand each student’s academic goals and career aspirations, recommending the most suitable courses based on their needs.
• Academic Guidance: Provide clear and accurate information on course content, certifications, learning outcomes, and career trajectories.
• Follow-ups: Consistently follow up with leads to support them through the admission process and convert inquiries into enrollments.
• CRM & Data Management: Maintain detailed records of interactions, lead stages, and follow-up actions using CRM tools and Google Sheets.

2. Student Engagement (Support for Existing Students)

• Relationship Management: Serve as a reliable point of contact for enrolled students, addressing their queries and guiding them throughout the program.
• Issue Resolution: Assist students with concerns related to schedules, classes, study materials, or academic challenges, escalating when needed for timely resolution.
• Retention & Upselling: Identify opportunities where current students may benefit from advanced programs and guide them toward additional course options.

3. General Responsibilities

• Quality Compliance: Follow communication guidelines, maintain professionalism, and ensure empathetic interactions at all times.
• Daily Reporting: Share updates with the Business Manager on new enrollments, student concerns, feedback, and unresolved issues.
• Continuous Learning: Participate in training sessions, feedback discussions, and development programs to enhance communication and counseling skills.

Requirements

• Fluency in Hindi and English (spoken).
• Familiarity with tele-calling tools, CRM systems, and Google Sheets.
• Strong communication, listening, and persuasion skills.
• A student-centric mindset and problem-solving approach.
• Ability to multitask, organize, and manage time effectively.
• Positive attitude, adaptability, and eagerness to learn.

Skills
Sales • Business Development • Counseling • Student Counseling