Admission Counselor

Role Summary

- As an Admission Counsellor for NMIMS, you will be responsible for converting leads into enrolments for NMIMS’s online MBA and BBA programs.

- Engage with prospective students over phone, email, and digital channels; understand their needs; and counsel them – with the goal of guiding them to select NMIMS’s offerings.

-Be involved in pipeline management, reporting, coordination with university teams, and continuous improvement of the counselling process.

This is a mid-level role (1–3 years of experience required), demanding strong sales acumen, consultative counselling skills, and result orientation.

Key Responsibilities

- Engage prospective students via inbound/outbound calls, WhatsApp, emails, and other channels to counsel them on NMIMS online MBA / BBA programs

- Qualify leads based on eligibility, need, timeline, and readiness

- Fully explain program structure, curriculum, faculty, fee structure, admission process, placement support, ROI, etc.

- Address objections, provide clarity, and build trust

- Maintain regular follow-ups and manage lead nurturing until conversion

- Achieve monthly / quarterly enrolment / revenue targets

- Use and update CRM rigorously (lead status, notes, follow-ups, disposition)

- Generate reports and dashboards to track performance, conversion rates, drop-offs, etc.

- Liaise with NMIMS’s admissions / academic / operations team for documentation, approvals, queries, and escalations

- Suggest process improvements to enhance conversion rates and student experience