Admission Officer

Role Purpose

To drive student admissions by managing enquiries, converting leads into confirmed admissions, and ensuring a seamless parent experience aligned with the school’s vision of quality education and holistic development.

Key Responsibilities

1. Admission Enquiries & Conversions

• Handle walk-ins, calls, emails, and online enquiries professionally


• Counsel parents on CBSE curriculum, school offerings, and facilities


• Conduct school tours and presentations


• Follow up on leads and ensure timely conversion to admissions


• Maintain daily enquiry-to-admission conversion targets

2. Admission Process Management

• Guide parents through the complete admission process (form filling, documentation, fee submission)


• Ensure accurate data entry in admission systems/CRM


• Coordinate admission interactions, assessments, and approvals


• Maintain updated admission records and documentation

3. Parent Relationship Management

• Build strong relationships with prospective and existing parents


• Address queries, concerns, and objections effectively


• Ensure a high level of parent satisfaction throughout the admission journey

4. Marketing & Outreach Support

• Support school marketing initiatives (events, open houses, campaigns)


• Coordinate with marketing team for lead generation activities


• Represent the school at events, exhibitions, and community outreach programs

5. Coordination & Internal Alignment

• Work closely with academic coordinators and front office


• Share admission data, trends, and feedback with leadership


• Ensure alignment with school policies and admission guidelines

6. Reporting & MIS

• Maintain daily/weekly admission reports (enquiries, conversions, pipeline)


• Track targets and performance metrics


• Use CRM/Excel tools for data management and analysis

Qualifications & Experience

• Graduate (mandatory); Postgraduate preferred


• 2–5 years of experience in admissions/sales/customer relationship roles (preferably in schools/education sector)


• Experience in CBSE school admissions is an advantage

Skills Required

• Excellent communication & interpersonal skills


• Strong counselling and persuasion ability


• Customer-centric approach


• Good organizational and multitasking skills


• Proficiency in MS Excel / CRM tools


• Presentable and professional demeanor

Working Conditions

• 5.5 days working (as per school calendar)


• Availability during peak admission periods, events, and weekends