Advance Support Engineer (US Shift)

RADCOM legal office in India is based at Delhi. We are expanding our presence and currently looking to hire:

■    3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry.

■    BE/ Bsc in CS, EE, Telecommunications graduate

■    Telecom Knowledge (Mobile Data, IMS, 5G).

■    Linux and Basic Telecom Call flow – Mandatory. Scripting and Ansible - a plus.

■    Open stack / Cloud based infrastructure (OpenStack/VMware), Kubernetes knowledge is a plus

■     Understanding of basic networking – OSI Layer

■     System wide view able to understand and follow complex network environments including Virtualized OpenStack clouds

■     Scripts development in Pearl, Python, Shell and Bash - Advantage

■     Willing to work in night shifts

■    Fluent English – Mandatory

■    Valid passport

■   Based in RADCOM India offices, Delhi, India.

■    Mostly work from Home in USA business hours – 8PM IST to 5 AM IST.

■    Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■    Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)

■    Having very good customer interaction interface and able to drive customer calls independently.

■    Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■    Working closely with the management on customer updates and future plan

■    Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■     Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

If required: travel to on-site support outside India, training, installation, and configuration, etc.