AEM Support Engineer

Job Summary

We are looking for an experienced AEM Support Engineer to manage and support Adobe Experience Manager environments, troubleshoot production issues, and maintain infrastructure stability across on-premises and cloud environments.

Key Responsibilities

• 
  

  Administer and support AEM on-premises and AEM as a Cloud Service (AEMaaCS).

  
  


• 
  

  Configure and troubleshoot Apache Web Server and AEM Dispatcher.

  
  


• 
  

  Monitor production systems, resolve incidents, and perform root cause analysis.

  
  


• 
  

  Support deployments, upgrades, backups, and performance optimization.

  
  


• 
  

  Manage Azure infrastructure, DNS, networking, load balancing, and failover.

  
  


• 
  

  Coordinate with development and infrastructure teams to resolve technical issues.

  
  

Mandatory Skills

• 
  

  Adobe Experience Manager (AEM/CQ) administration and production support.

  
  


• 
  

  AEM on-premises and AEMaaCS.

  
  


• 
  

  Apache Web Server and Dispatcher.

  
  


• 
  

  Azure cloud infrastructure, DNS, and networking.

  
  


• 
  

  SQL/MySQL fundamentals and troubleshooting.

  
  


• 
  

  Incident management, monitoring, and root cause analysis.

  
  

Good-to-Have Skills

• 
  

  Akamai CDN.

  
  


• 
  

  Datadog, New Relic, Splunk, or OpsGenie.

  
  


• 
  

  LDAP/SAML integration.

  
  


• 
  

  AEM administration, deployment, and DevOps practices.

  
  


• 
  

  AEM or DevOps certification.

  
  

5 Primary Skills

• 
  

  AEM Administration and Support

  
  


• 
  

  AEM On-Premises and AEMaaCS

  
  


• 
  

  Apache Web Server and Dispatcher

  
  


• 
  

  Azure Cloud and Networking

  
  


• 
  

  Production Support and RCA