AES SAP Solman - Senior Associate - Operate

General skill set: SAP Technology 

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: 

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas. 

• Proven track record as an SME in chosen domain. 

• Ability to come up with Client POC/POV for integrating/increasing adoption of emerging technologies like Generative AI. 

• Mentor Junior resources within the team, conduct KSS and lessons learnt. 

• Demonstrate critical thinking and the ability to bring order to unstructured problems. 

• Ticket Quality and deliverables review. Status Reporting for the project. 

• Adherence to SLAs, experience in incident management, change management and problem management. 

• Seek and embrace opportunities which give exposure to different situations, environments and perspectives. 

• Use straightforward communication, in a structured way, when influencing and connecting with others and able to read situations and modify behavior to build quality relationships. 

• Uphold the firm's code of ethics and business conduct. 

• Demonstrate leadership capabilities by working with clients directly and leading the engagement. 

• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration. 

• Good Team player. Take up cross competency work and contribute to COE activities. 

Strong Knowledge in: 

• Strong hands-on experience in setup and configuration of ChaRM, Technical System Monitoring (RSLAF / OCC), ITSM, SLD, LMDB/MOPZ, Maintenance Planner required. 

• Good experience in configuring SAP Solution Manager functionalities including Focused Run/Focused Insights, Solution Documentation, BPMON, Test Management and Best Practice Content. 

• Proven experience collaborating with functional, technical, and extended teams to setup, configure and optimize SAP Solution Manager and/or SAP Cloud ALM functionality. 

• Proficient in configuring SAP Cloud ALM for Requirement Management, Change and Deployment Management, Process Management, Project Management, Documentation Management, Task Management, Test Management, and Analytics. 

• Partner with Functional, and Technical teams to configure & optimize SAP Solution Manager / Cloud ALM offerings. 

• Serve as the subject matter expert for operational execution, troubleshooting, and support, including leading and participating in projects, minor/major releases, and reviewing system-related tickets for accuracy and priority. 

• Flexibility to handle SAP Basis tasks and activities as necessary. 

• Experience in managing SAP Operations including managed system set-up, technical system and job monitoring and alerting. 

• Experience in Test Management with CBTA/ BPCA/ Scope & Effort Analyzer is an added plus. 

• Deep expertise in any of the following areas is most preferred - Data Volume Management (DVM), SolDoc, CCLM, Business Process Monitoring, Focused Insights. 

  Preferred Skills:  

• SAP Certification in Solution Manager and/or Cloud ALM. 

• Configured SAP Solution Manager extensively in implementation or support projects. 

• Knowledge of Focused Run, Focused Build or Focused Insights. 

• ITIL 4 Foundation Certification.