Agency Manager - POSP Insurance

Job Purpose:

The POSP (Point of Sales Person) Unit Manager is responsible for recruiting, onboarding, and managing a team of POSPs to drive insurance product sales through various channels. This role includes ensuring compliance with regulatory guidelines, achieving sales targets, and delivering excellent service support to customers and partners.

Key Responsibilities:

• Recruitment & Onboarding:
  
• Identify and recruit qualified POSPs (agents) for the insurance business.
  
• Conduct orientation, training, and certification programs to ensure compliance with IRDAI norms.
  
• Sales & Business Development:
  
• Drive insurance product sales (motor, health, SME, etc.) through POSPs and in-house channels.
  
• Achieve assigned sales targets and KPIs on a monthly and quarterly basis.
  
• Generate leads from customer base and dealership network.
  
• Team Management:
  
• Monitor POSP performance and provide regular coaching and motivation.
  
• Resolve queries and ensure a high level of engagement within the POSP network.
  
• Operations & Compliance:
  
• Ensure all documentation and sales processes are as per regulatory guidelines.
  
• Coordinate with insurance partners for smooth policy issuance and claim support.
  
• Reporting:
  
• Maintain MIS reports and dashboards for POSP performance and sales achievements.
  
• Provide insights to senior management regarding business trends and challenges.
  

Requirements

• Education: Graduate in any discipline (preferred: Commerce / Business / Insurance).
  
• Experience: More than 2 years in insurance sales or agency channel management, preferably in the automotive or financial services sector.
  
• Skills:
  
• Strong communication and interpersonal skills.
  
• Leadership and team management abilities.
  
• Understanding of IRDAI regulations and POSP model.
  
• Proficiency in MS Office (Excel, PowerPoint) and CRM tools.
  

Key Competencies:

• Goal Orientation
  
• Relationship Management
  
• Customer Focus
  
• Result-Driven Execution
  
• Regulatory Awareness
  

Benefits

Benefits:

• Flexible schedule
  
• Health insurance
  
• Paid sick time
  
• Provident Fund
  
• Work from home
  

Supplemental Pay:

• Performance bonus