Agent - Fulfillment (Ticketing-Reissue)

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

Location: Mumbai/Pune

Duties & Responsibilities:

• Manage ticket rejects and reissue
• New issuance
• EMD fulfillment
• Fare rule interpretation
• Error reporting
• Contact airlines and providers for different issues
• Knowledge of NDC’s and ADM’s

• 2-3 years of experience in ticketing fulfillment

• Proficient in Amadeus & Sabre/Travelport
• Willing to work in rotational shifts 24/7 (Mostly Afternoon and Night)
• Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2)
• Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas
• Excellent written and verbal communication skills in English
• Understanding the logic behind validating carriers and basic knowledge of IATA regulations
• Well organized, persistent with multitasking skills
• Self-driven, proactive, and results-oriented
• Competent quantitative skills (good in calculations)
• Ability to manage change and work under pressure
• Communicate and work closely with other departments to remain current on any updates.

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