Agent-Refunds

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai

Duties & Responsibilities:

● Handle Refunds Queues (GDS, LCC, BSP link)

● Manage non show tickets

● Manage ADMs/ACMs

● Manage billing issues (Extra refunds, Ret errors)

● Manage BSP Refund applications rejected

● Contact Airlines & Providers for different issues.

● Analyze and propose solutions for task optimizations & automations

● 24*7 shift

● At least one year experience as a Travel Agent

● Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered

as a benefit)

● Documented experience in reading and interpreting airline fare rules.

● Knowledge of processing GDS and BSP refunds is a must.

● Experience in working with KPIs and deadlines

● Experience in analyzing data and producing reports

● Troubleshooting skills & analytical problem-solving skills

● Seeking best practice implementation and driving ideas

● Excellent written and verbal communication skills in English

● Self-driven, proactive and results oriented

● Good attention to detail

● Well organized, persistent with multitasking skills

● Competent quantitative skills (good in calculations)

Critical Competencies:

● Playing to win

● Accountability & cooperation

● Urgency to be excellent

● Strong communication with time management skills

● Ability to self-motivate and take initiative

● Analytical and data driven thinking

● Attention to detail

● Self organized with good time management

● Ability to manage change and work under pressure

● Work from office and no transport in General shifts

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