Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role | AGM-Revenue Enhancement & Retention BO |
Job Level/ Designation | M2 |
Function / Department | Customer Service | Training |
Location | Hyderabad |
Job Purpose | Churn Monitoring Operational efficiency & delivery |
Key Result Areas/Accountabilities | Drive to control Circle postpaid mobility Churn targets ensuring revenue churn to the minimum
Drive excellence at the outsourced partner opeations by achieving set goals, Campaign-wise delivery & ensure consistent practices, planned & maintained within budget allocated by corporate, Regular expectation setting across retention campaigns with ultimate alignment to drive circle churn targets
Maximizing MNP retention through : Leveraging Retention activity to increase retention. Drive inputs parameters to achieve higher retention such as talk time, bitly utilization, quality score, ACHT, manpower availability against the budget & BQ agent process management.
a) Achievement against assigned retention targets - Overall & OBCC Cohorts - b) MoM complaint trends for FOCS Provide proactive inputs and data analytics to identify and improve on churn legs/cohorts. Also share Insights basis Customer VOCs, partner and retail team interactions more importantly market level information and competition benchmarking to adapt / improve performance vs competition
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Core Competencies, Knowledge, Experience | Core Competencies, knowledge and Experience
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Must have technical / professional qualifications |
Professional Qualifications
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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
V I L
Get the latest news & updates of Vodafone Idea Limited. Investors shareholders, customers & media can find information on the merger of Vodafone & Idea here.
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