AI Adoption Analyst

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

The AI Adoption Analyst accelerates the organization’s AI transformation by driving engagement, adoption, and measurable business impact across enterprise AI initiatives. This role partners with cross-functional stakeholders to design and execute adoption strategies, translating complex AI capabilities into clear, actionable value for the business.

Job Details

Position Title:  AI Adoption Analyst

Career Level:  P4

Job Category: Assistant Vice President

Role Type: Hybrid

Job Location: Bangalore  

Key Deliverables

Adoption Strategy and Execution

• Support the development and execution of enterprise AI adoption strategies aligned to business priorities
• Partner with stakeholders to design and implement adoption plans for AI initiatives and deployments
• Build and maintain strong partnerships with business leaders, AI practitioners, and other stakeholders to drive coordinated adoption efforts  
• Coordinate adoption activities across multiple AI initiatives to ensure consistent associate experiences, messaging and enablement approaches

Communications and Engagement

• Drive awareness, engagement, and utilization of AI capabilities across business functions
• Develop and execute enterprise AI communications and campaigns across multiple channels, tailored by audience
• Translate complex technical AI concepts into clear, business-friendly messaging for diverse audiences

Learning and Enablement

• Partner with learning teams to design and deliver AI training programs
• Develop role-based enablement materials, including job aids, playbooks, guides, and learning resources

Adoption Insights and Measurement

• Track and report on AI adoption, engagement, and learning metrics
• Identify barriers to adoption and design targeted interventions to improve outcomes

Skill and Qualifications

Bachelor's Degree and 4 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery. OR High School Diploma or GED and 8 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery.

Preferred Qualifications:

• Advanced degree, certification, or equivalent experience in change management, organizational development, communications, learning, or a related field.
• Knowledge of change management methodologies (e.g., Prosci ADKAR or similar frameworks).
• Experience supporting organizational change, technology adoption, or employee engagement initiatives, ideally within a consulting or enterprise environment.
• Demonstrated ability to translate complex technical concepts into business-friendly communications, training, and enablement materials.
• Experience creating and delivering robust training programs.
• Experience measuring adoption, engagement, and business outcomes associated with technology implementations.

Relationships & Collaboration:

Reports to Director/Senior Director

Partners: Senior leaders and cross-functional teams

Collaborates: A team of Data Engineering associates

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.