E

AI Engineer

icon building Company : Emergent Labs
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - AI Engineer

Position: AI Engineer 


Location: Bangalore (On-site)


Website: emergent.sh


About Emergent:


Emergent is reimagining how software gets built. Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to 1 billion people worldwide.


Our autonomous coding agents turn plain-language ideas into fully functional applications that are tested, version-controlled, and deployable in minutes. What once took weeks now happens with a single click.


Emergent is a vibe coding platform with 3M users in 180+ countries and $25M ARR in just 4 months. We’re one of the fastest-growing AI startups globally today.


What you will do:-



  • Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.

  • Serve as a Subject Matter Expert (SME) for Emergent’s platform, providing best practice advice and guidance on Emergent’s products and services.

  • Offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement.

  • Drive enablement: Encourage customer enablement of key features and timelines while consulting with them on best practices to seamlessly build on Emergent

  • Become a product expert: Be the go-to resource for both customers and coworkers on Emergent’s products by your 30th day. 

  • Project Manager: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Emergent’s platform.


What you will need



  • 3+ years in production/application support or full-stack engineering ideally in a customer-facing role in a SaaS company

  • Strong skills in React, Python, SQL

  • Excellent debugging and problem-solving skills and a track record of resolving customer issues quickly and professionally

  • Master project/task manager - never drop the ball. Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands

  • Strong attention to detail and ability to solve complex, interdependent problems

  • Passion for helping customers succeed in vibe coding and building their dream apps while delivering a top-tier customer experience and helping customers succeed.

  • An eagerness to work cross-functionally, collaborating closely with product and engineering teams to ensure customer needs are met and exceeded

  • Ability to explain complex scenarios in simple, clear written or verbal communications. 


You'll have the opportunity to:



  • Work with cutting-edge technology while solving novel analytical challenges

  • Shape the future of how businesses measure and optimize AI agent effectiveness 


Perks:



  • Hands-on experience on live projects.

  • Mentorship from senior engineers.


Let’s build the future of software together.

Original job AI Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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