Job Description - AI Engineer

Key Responsibilities

  • Design and develop AI -driven workflows

  • Build, train, and deploy AI agents to automate repetitive, high -volume tasks inside Zoho CRM.

  • Integrate AI solutions with Zoho One (CRM, People, Desk, Flow, etc.).

  • Ensure data security, compliance, and seamless user experience.

  • Work with cross -functional teams to identify automation opportunities and measure outcomes.



Requirements

Education

  • Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.

  • Additional certifications in Zoho CRM / Zoho Creator / Automation / AI -ML will be an advantage.

Skills Required

Zoho CRM & Automation:

Zoho CRM, Zoho Creator, Deluge scripting, workflows, blueprints, custom modules, API integrations.
Experience orchestrating multi -app workflows and third -party integrations.

AI / ML / Intelligent Automation:

AI/ML model deployment and intelligent agent integration 
OCR and document processing tools (Google Document AI, AWS Textract, ABBYY, RPA -based document extraction).
RPA platforms for process automation.

Soft Skills & Business Understanding:

Translate complex business processes into end -to -end AI -powered automation.
Strong understanding of data privacy and compliance requirements.

Bonus / Preferred:

Experience with chatbots or voice bots integrated into CRMs.
Intelligent document verification / fraud detection workflows.


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