AI Expert

We are seeking an experienced
AI Expert with strong Zendesk expertise to support a guided enablement and
collaborative configuration engagement. This role is focused on empowering
client teams to independently design, build, configure, and optimize AI -driven
bots within the Zendesk platform.

This is not a hands -on
keyboard implementation role. Instead, the AI Expert will work alongside the
client’s team—providing structured guidance, best practices, and architectural
direction—while the client team remains hands -on throughout the build and optimization
process.

Key Responsibilities: 

• Lead guided enablement
  sessions for AI bot development within Zendesk
  
• Provide strategic direction
  on bot architecture, conversation design, and AI optimization
  
• Mentor client teams on
  configuration, workflows, integrations, and automation best practices
  
• Review configurations and
  provide recommendations for improvement
  
• Support the design of
  scalable, extensible bot frameworks
  
• Share industry best practices
  for conversational AI, NLP tuning, and performance optimization
  
• Enable governance models and
  operational best practices for long -term sustainability
  
• Ensure the client team builds
  capability and confidence to manage and extend the platform post -engagement
  

Must have qualifications: 

• Proven experience designing
  and implementing AI -driven bots within Zendesk
  
• Strong understanding of
  conversational AI, NLP, automation workflows, and customer experience
  optimization
  
• Experience delivering
  enablement -led or advisory engagements
  
• Ability to coach and mentor
  technical and functional teams
  
• Strong communication and
  stakeholder engagement skills
  
• Experience with integration
  patterns and enterprise system environments
  
  

Nice to have qualifications: 

• Experience with Zendesk AI,
  Answer Bot, and advanced automation features
  
• Background in customer
  support transformation initiatives
  
• Familiarity with AI
  governance, model training, and analytics optimization
  
• Experience working in
  enterprise or multi -stakeholder environments