AI Foundry- Senior Associate-Hyderabad

Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an AI Foundry Senior Associate, you will engage with clients in the Financial Services industry, particularly within the Insurance sector, to deliver impactful solutions using Microsoft Dynamics CRM. Within our Technology Consulting practice, you will leverage your skills to navigate complex client challenges and develop innovative solutions that drive business value. This role involves collaborating with diverse teams to analyze client needs and implement tailored strategies that enhance customer engagement and operational efficiency.

As a Senior Associate, you will focus on building meaningful client connections and developing a deeper understanding of the business context. You will guide and mentor junior team members, fostering a collaborative environment that encourages growth and learning. Embracing increased ambiguity, you will use critical thinking to break down complex concepts and deliver quality work that aligns with the firm's methodologies and standards.

In this role at PwC Acceleration Center India, you will have the opportunity to expand your professional skills while contributing to the success of our clients. Your ability to anticipate client needs and deliver tailored solutions will be key to your success in this dynamic and rewarding position.

Responsibilities

- Leading CRM project management initiatives to enhance client support and operational efficiency
- Implementing Microsoft Dynamics CRM solutions tailored to the financial services sector
- Conducting business process analysis to optimize CRM configurations and integrations
- Utilizing CRM analytics to drive customer journey analysis and improve client interactions
- Managing data integrity and security within CRM systems to support business objectives
- Developing user training programs to facilitate the adoption of Microsoft Dynamics 365
- Collaborating with teams to embrace change and foster innovation in CRM implementations
- Analyzing complex data sets to inform strategic decisions and improve customer relationship management

What You Must Have

- At least a Bachelor's degree
- At least 2 years of experience
- Oral and written proficiency in English required

- Good knowledge of AI Foundry

What Sets You Apart

- Demonstrating proficiency in Microsoft Dynamics CRM architecture
- Excelling in CRM project management and implementations
- Utilizing analytical thinking for business process analysis
- Managing CRM integrations and configurations effectively
- Leveraging Microsoft Power Apps for operational efficiency
- Conducting customer journey analysis for financial services
- Embracing change and fostering inclusion in team environments

Travel Requirements

Job Posting End Date