AI/ML Engineer

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Experience: 3+ yrs

Location: Gurugram, Haryana, India

Job Type: Full-time

We are looking for a proactive and entrepreneurial Business & Operations Professional to contribute to the development and scaling of a fast-growing quick commerce platform focused on parents and children.

This role is suited for someone who thrives in an early-stage, 0-to-1 environment and enjoys working across business strategy, operations, customer experience, and execution. You will play a key role in building scalable processes, improving customer journeys, and translating business opportunities into practical initiatives.

Key Responsibilities

• Support the development and execution of business and operational strategies for a quick commerce platform.
• Identify opportunities to improve customer experience, operational efficiency, and business performance.
• Develop and implement scalable processes for day-to-day business operations.
• Work closely with cross-functional teams to execute strategic and operational initiatives.
• Analyse business performance, customer behaviour, operational metrics, and other data to identify improvement opportunities.
• Build dashboards, reports, trackers, and performance frameworks to monitor key business metrics.
• Identify operational gaps and work with relevant teams to develop and implement solutions.
• Support initiatives related to customer acquisition, retention, engagement, and overall customer experience.
• Coordinate with external partners, vendors, and service providers where required.
• Conduct market and competitor research to identify emerging trends and opportunities within quick commerce and family-focused commerce.
• Support new initiatives, experiments, and 0-to-1 projects from ideation through execution.
• Establish workflows, documentation, and operating processes that can scale with business growth.
• Monitor project timelines, dependencies, risks, and execution progress.
• Present insights, recommendations, and business updates to senior stakeholders.
• Take ownership of high-priority business problems and drive them toward resolution.

What Makes You a Great Fit

• 3+ years of experience in business operations, strategy, consulting, product operations, growth, marketplace businesses, quick commerce, ecommerce, or a related field.
• Experience working in a fast-paced startup or high-growth environment is highly desirable.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Comfortable working in 0-to-1 environments with ambiguity and evolving priorities.
• Strong ownership mindset with the ability to independently drive initiatives from concept to execution.
• Excellent project management, organisational, and stakeholder-management skills.
• Strong understanding of customer journeys, operational processes, and business performance.
• Ability to work effectively across Product, Operations, Technology, Marketing, Supply Chain, and other functions.
• Strong proficiency in Excel/Google Sheets and familiarity with business analytics and reporting tools.
• Excellent written and verbal communication skills.
• Ability to balance strategic thinking with hands-on execution.
• Comfortable experimenting, testing new approaches, learning quickly, and adapting to changing business requirements.
• Strong commercial mindset and interest in building scalable consumer-facing businesses.