The Elite Job is looking for dedicated and enthusiastic individuals to join our team as Airport Ground Staff in Chennai Airport. This is an excellent opportunity for candidates seeking to embark on a career in the aviation industry.
As a part of the ground staff, you will be responsible for ensuring smooth and efficient airport operations, assisting passengers, and providing high-quality customer service. We seek individuals who are motivated, customer-oriented, and capable of handling a dynamic work environment.
Key Responsibilities: •
Assist passengers with check-in, baggage handling, and boarding processes.
• Provide information and support to passengers regarding flight details, delays, and policies.
• Coordinate with various airport departments such as security, maintenance, and flight operations.
• Ensure the safety and security of passengers and their belongings at all times.
• Address customer inquiries and resolve any concerns or complaints in a timely and professional manner.
• Perform routine inspections of the airport premises, ensuring cleanliness and readiness for passengers.
• Manage baggage claims and lost luggage issues.
• Assist in the preparation and execution of emergency procedures, when necessary.
Required Skills and Qualifications: •
High school diploma or equivalent qualification.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent customer service orientation with a professional demeanour.
• Ability to work both independently and as part of a team.
• Attention to detail and the ability to multi-task effectively.
• Proficiency in basic computer skills (Microsoft Office, airport check-in systems).
Experience: •
Previous experience in customer service, hospitality, or the aviation industry is preferred, but not required.
• Freshers are welcome to apply as comprehensive training will be provided.
Working Hours: •
Full-time positions available with rotating shifts.
• Shifts may include weekends, holidays, and overnight hours as required by the airport schedule.
Knowledge, Skills, and Abilities: •
Knowledge of airport safety procedures and regulations.
• Strong problem-solving skills and ability to handle stressful situations.
• Ability to remain calm and collected during high-pressure situations.
• Fluent in English, with knowledge of additional languages being an asset.
• Excellent interpersonal and communication skills to interact with passengers and team members.
Benefits: •
Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Paid time off and holidays
Requirements Good Communications Skills English
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