AM - CFL - Process sys & Training

This role acts as the shift in charge for the CFL department and is responsible for the upkeep and maintenance of all the facilities at the airport and 38 ancillary buildings to ensure that service quality standards are maintained during the shift.

He / she will be responsible for the entire resource and outsourcing staff during the shift and will also be responsible for the storage, issuance and consumption of high value inventory during the shift.

He / she need to monitor and ensure that there are no theft and pilferage of housekeeping assets.

He / She will be the SPOC during the shift for any facilities related issues (including the facilities provided and lounges) and needs to ensure the issues are resolved without hampering operation within the stipulated timelines.

The role will be responsible for all stake holder liasoning during the shift and will act as the representative of the organization in case of any issues that arise during the shift. 

The role is also responsible to manage ,support provided to VIP’s, VVIP’s and other guests of GHIAL by ensuring  all facilities are maintained and the VIPs , VVIPs does not face any issues.

Shift in charge is responsible for all operation issues during his/ her shift.

Accountabilities

Key Performance Indicators

Responsible for ensuring that the CFL team strives towards achieving the desired ASQ rating in terms of departmental parameters like:

• Cleanliness of the airport terminal


• Cleanliness of washroom


• Availability of washroom


• Ambience of the airport


• Comfort of waiting/gate areas

ASQ Survey Score

Ensure SLA adherence by service providers

MIS REPORTS

Ensure optimum utilization of high value housekeeping consumables

% utilization

To liaise with all authorities, government agencies and other service providers (retailers and Concessionaires) in the airport to ensure the cleanliness & Ambience of the Airport/ RGIA.

Reduction in complaints

To prepare  Supplier Performance Management  score card for respective  Key Accounts  of the Service Providers and monitor and plan action on improvement

MIS-REPORTS

To plan, manage, monitor and supervise the Facilities team and housekeeping service providers routine and periodic services ( including inspecting, checking, sampling and testing)

MIS_REPORTS

To provide coordination and assistance for service provider to perform activities at area which are highly secure or need special approval for machinery

MIS-REPORTS

Ensure that all the service providers staff are trained on usage of Tools, Tackles, Chemical, Mechanized cleaning, facade cleaning, pest management

Trainings Planned Vs Conducted

1. Motivate and mentor the team members to perform to the best of their capabilities.

2.Keep the staff morale high to optimal levels

3. Ensure 100% attendance of service providers by  supporting AEP issue

EE score

Ensure timely procurement of all facilities related consumables, uniform etc by taking care of all P&C requirement

% Adherence

Responsible for all audits & activities related to BE, quality (IMS,ISO etc)

Score