AM Loyalty Champion for Mumbai

This role is to implement organization’s loyalty program strategy in a particular geography and drive the same
as a loyalty champion in his / her region with a responsibility of scaling up the program as per agreed metrices
and create a monthly reporting mechanism for the internal stakeholders for real time update and course
corrections, if the need be.

ROLE AND RESPONSIBILITIES

New Member Registration – Carpenters and Contractors Onboarding
Training and Participation in Onboarding Process - Support and Train sales team to drive enrolments.
Regular Market Visit - Meeting, educating & continual interactions with dealers on references &
leads.
Drive Activation and Member Engagement
Regular Coordination with Sales team in terms of members engagement - Enrolled members should
start engagement within a quarter.
Manage Program Collaterals - Provide Program Kits, User manual etc. to drive activation.
Designing and Managing of Engagement Calendar - Execute engagement activities as per designed
calendar in terms of Carpenters and Contractors meets, Reward Distribution etc.
Program Governance
Build Relationship with Active Members - Timely Member issue resolution for priority set of member.
Sales Team reporting and performance check - Track and assist sales team on WhatsApp group,
Extract, analyse and interpret data from different sources to enable data visualization and translate
findings into simple actionable insights.
Uphold data governance standards and ensure data is captured consistently and appropriately across
different touch points and channels and in compliance with the GDPR regulations.
Manage projects in order to deliver them on time and within budget.

loyalty program,CRM

Designation: AM Loyalty Champion for Mumbai

Vacancies: 1

Experience: 5.0 Year(s) - 8.0 Year(s)