AM - Sales

Company Description

Key Interactions

Internally

Engineering

Finance

F&B

Front Office

Housekeeping

IT

Kitchen

Talent & Culture

Externally

Guests

Clients

Vendors

Suppliers

Primary Responsibilities

Sales Support

Maintain complete knowledge of the following (to include but not limited to):All hotel features / services, hours of operationHotel function space, entertainment options, menus and floral decoration optionsHotel safety guidelines and evacuation planScheduled daily group activities

Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

Coordinate all group arrangements

Work with group contacts to facilitate program planning and requirements

Communicate group needs and specifications to all relevant departments

Follow up with Post-Conference reports and review group billings

Input all group bookings and update booking activities in the system on a weekly basis

Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

Maintain gifts inventory and coordinate the sending of gifts to clients

Arrange site inspections for potential clients

Promote positive relations with clients and attend to all requests expediently and courteously

Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Job Description

Job Purpose

This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. 

Reporting Lines to Direct of Sales

Other Responsibilities

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Be aware of the hotel fire & life safety/emergency procedures

Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests

Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

Span of Control

Nature

Budget responsibilities

Revenue responsibilities

Headcount

Knowledge and Experience

Diploma in Tourism / Hospitality Management / Events Management

Minimum 1 year of experience in a similar capacity

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Competencies

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times

Qualifications

MBA in Sales & Marketing