Amazon Connect Engineer

Role Overview

We are seeking a skilled Amazon Connect Engineer who designs, builds, and maintains cloud-based contact center solutions, typically experience with AWS services, specifically Amazon Connect, Lambda, Lex, and telephony integration. Key responsibilities include creating IVR flows, integrating CRM systems (e.g., Salesforce), and using Python/Node.js for serverless, real-time voice/chat.

Key Responsibilities

• Contact Flow Design: Developing and optimizing IVR, queue management, call routing, and callback workflows using Amazon Connect.


• Serverless Integration: Building, deploying, and maintaining AWS Lambda functions to support dynamic routing, data lookups, and API integrations.


• AI/Lex Development: Creating and enhancing chatbot interactions using Amazon Lex for conversational AI.


• DevOps: Utilizing CI/CD, Git, and Infrastructure as Code (IaC) for deployment.

Required Skills & Experience

• AWS Expertise: 3+ years hands-on experience with Amazon Connect, Lex, Polly, Lambda, S3, CloudWatch, and Kinesis.


• Programming Skills: Proficiency in Python, Node.js, or Java for automation and Lambda development.


• Telephony Experience: Understanding of VoIP, SIP, and contact center technologies (e.g., Genesys, Avaya).


• Data Handling: Experience with SQL, REST APIs, and JSON.