What are the Key Deliverables in this role ?

Financial Outcomes

• Control on Financial leakage


• Accountable for reporting compliance with minimum standards of Finance Control & Compliance – Framework


• Identifies and manages risk impacting service delivery, finances, statutory requirement and reputational loss for SSC.


• Ensures Business continuity / disaster recovery plans are successfully implemented and tested regularly with Business Assurance team.


• Work with stakeholders to ensure that there are appropriate assurance mechanisms in place to monitor risks and controls


• Bring in best practice from elsewhere.

Customer Service

• Manage relationships and communication with customers


• Manage allocation of work to members of the team, back-up and leave/ absenteeism planning


• Identify potential sensitive issues and escalate it to the appropriate level


• Manages stakeholder expectations against contractual commitments and SLAs applying monthly reporting and the contract as a relationship building tool.


• Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures

Internal Processes

• Improve operational efficiency by exploring new ways of working through process improvements.


• Innovate ways to automate process by rolling out quality initiatives.


• Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT, Productivity and Customer Satisfaction


• Implement better work practices to achieve high standards of work and maintain established work procedures

Provide quality service / advice in accordance with agreed service standards

• Review of Customer Leger / Collection / GL / Reconciliation / Follow up with stakeholders


• Support for Automation / MIS

Innovation and Learning

• Help motivate others in the AR team to achieve targets and performance standards


• Provide coaching and support to help achieve performance expectations.


• Provide advice to colleagues in the team

What are the Critical success factors for the Role ?

• Master’s degree in Finance / Inter CA / ICWA / CMA Knowledge of SAP & Excel Must


• 10 + years of relevant work experience handling O2C/AR functions. 3 + Years of experience in a Team lead role


• Proficiency in Digital Automation


• Experience in at least one Transition.


• Experience In People Management/Service Delivery/ Vendor relationship.


• Experience in working with Leadership Team


• Solid working knowledge and experience in O2C / Accounting.

What are the Desirable success factors for the Role ?

• Good Understanding of Business


• Analytical and problem-solving abilities, with a focus on delivering actionable insights and innovative solutions.


• Good communication skills and stakeholder management capabilities


• Familiarity with the consumer goods industry and an understanding of its challenges and opportunities