AMS IT Coordinator

Experience
- 4+
years of relevant experience

Willing
to work night shifts to support US -based customers

Role
Summary:

The
AMS IT Coordinator provides application support and operational coordination
across global teams, ensuring effective ticket management, knowledge
maintenance, and customer communication using ServiceNow ITSM.

Key
Responsibilities:

·                Provide
application support to internal teams and external clients.

·                Coordinate
AMS support activities across international stakeholders.

·                Manage
and monitor ServiceNow ITSM tickets, ensuring SLA adherence.

·                Maintain
and update the Knowledge Management repository with accurate resolutions and
documentation.

·                Assist
with application integrations and interface coordination.

·                Create
and maintain technical documentation, SOPs, and procedures.

·                Act as a
key point of contact for US -based customers during night -shift operations.

Key
Skills & Qualifications:

·                Strong
hands -on experience with ServiceNow ITSM, especially Knowledge Management.

·                Good
understanding of ITSM processes (Incident, Request, Problem, Change).

·                Excellent
client communication and presentation skills.

·                Strong
coordination and documentation abilities.

·                Bachelor’s
degree in IT or related field (preferred).

·                ITIL /
ServiceNow certifications are an advantage.

Work
Model - Night shift / Global support model