Analyst - Application Support

Position: Analyst - Application Support

Experience: 1 - 2 years

Salary: Best in the industry

Company: One of the leading Gurgaon based Supply Chain Organisation

Responsibilities:

• 1st level support/ user support (instant help with user requests)


• Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties


• Timely resolution of issues and root cause analysis of each issue


• Bug reporting and follow up of fixes


• Bug fixing (depending on enabler)


• Generating knowledge repository of issues and resolutions for future references


• Emergency response (handling of mission critical situations)


• Providing data as for analysis, overviews, statistics, reports Extended activities


• Set up and maintenance of master data for related applications


• Upload and technical support of rates related data


• Testing of new releases/new versions of applications in use


• Knowledge transfer and management


• Creating and conducting of training units and issuing of training material


• Deploying of templated solution in accordance to standard requirements


• Deployment and improvement of IT processes


• Issuing of working instructions and other documentation for application support team

Specification:

• A degree in computer science or related field. Master’s degree will be preferred.


• Good communications skills across teams and management


• Strong technical skills


• Proficient in using MS Office