Analyst FTH - Transport & Facility

JOB DESCRIPTION

Title: Analyst (FTH)– Facility & Transport

Location: Gurgaon (WFO)

Following are the responsibilities for Facilities:

• Timely orders of facility consumables and follow up with vendor for delivery
• Track daily/weekly/monthly tasks and maintain governance cycle
• Creation of Monthly report in power point for internal reviews
• Regular connect with employees to obtain their feedback. Action items shall be documented with an action plan and track closure.
• Perform timely PPM services of all the facility infra as per agreed services in Annual maintenance contract
• Conduct regular training for 3rd party staff & new joiners
• Addressing customer grievances with swift resolution to their problems

Following are the responsibilities for Facilities:

• Morning pickup tracking: Security guard will ensure that all first pickups with the routes are called prior to their start time for advance intimation of cabs availability to their nodal points
• Drop departures managed physically from the drop area
• Any uninformed drop cancellation instance confirmed during calling the female employees will be highlighted to the respective Manager immediately looping transport
• Shift-wise OTA (On Time Arrival) is confirmed to operations helping team to plan business
• No Show report is sent to employees keeping business manager in loop
• Vendor document compliance is being checked
• Penalties against non-adherence to process is sent to the vendors as per agreement
• Daily vendor performance based on OTA is sent to the vendors to showcase their performance
• Ensure daily cab compliance is performed by escort guards to inspect Cab AC, Spare tyre, Fire Extn., Headlights, First Aid, Uniform, Seat Belt & Driver ID card
• Monthly vehicle audit is planned for thorough checking of the cab
• Transport highly risk incidents which requires investigation are raised through IT ticket

Skills, Aptitude and Abilities:

• Excellent writing and verbal communication
• To work effectively as part of a team and to lead a team when the opportunity arises.
• Good customer service skills to be able to professionally deal with internal customers.
• Good interpersonal skills.
• Good understanding of backup on facility management services.
• Should be comfortable working in any shift.
• Excellent time management skills: should be able to multitask and work on multiple simultaneous deliverables whenever required.
• Good MS Office skills (Excel, Word & Power Point).

Qualifications:

• Graduate qualification
• Working experience of Oracle will be preferred
• Minimum3 years of experience in Facility and Transport Management

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