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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analyst, HR Operations based in India.
You will join a fast-paced HR operations environment where efficiency, accuracy, and employee experience are at the center of every interaction. In this role, you will support core HR processes by handling employee lifecycle transactions, resolving Tier 1 queries, and ensuring smooth execution of HR services across multiple stakeholders. You will work within a structured case management setup, responding to employee requests and ensuring adherence to defined SLAs and HR policies. The role involves maintaining accurate HR data in systems such as Workday and supporting critical processes including onboarding, job changes, benefits, and exit management. You will collaborate closely with HR specialists and other teams to escalate complex issues and ensure timely resolution. This is a highly operational and service-oriented role where attention to detail, responsiveness, and process discipline directly impact employee satisfaction and HR efficiency.
Accountabilities:
- Resolve Tier 1 HR queries and transactional requests related to core HR processes in a timely and accurate manner.
- Maintain and update employee lifecycle data in HR systems such as Workday, including promotions, transfers, job changes, and contract updates.
- Manage employee onboarding and exit processes, ensuring all documentation and system updates are completed accurately.
- Handle employee benefits and leave-related transactions while ensuring compliance with HR policies and procedures.
- Manage HR queries through case management tools, ensuring proper tracking, resolution, and escalation when required.
- Identify and escalate complex issues or data corrections to HR specialists or relevant stakeholders.
- Communicate HR policies, procedures, and updates clearly to employees to support self-service and issue resolution.
- Ensure adherence to KPIs, SLAs, and service quality standards across all HR operations activities.
- Support continuous improvement initiatives by identifying opportunities to enhance HR processes and efficiency.
Requirements:
- 1–3 years of experience in HR operations, HR shared services, or client-facing service roles.
- Strong understanding of core HR processes, policies, and employee lifecycle management.
- Hands-on experience working with HR systems such as Workday is preferred.
- Familiarity with case management tools and HR service delivery environments is an advantage.
- Proficiency in MS Office tools including Excel, Word, PowerPoint, and Outlook.
- Strong written and verbal communication skills with a customer-service mindset.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- High attention to detail with strong organizational and documentation skills.
- Proactive, solution-oriented approach with the ability to adapt to changing priorities.
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
Benefits:
- Competitive compensation aligned with experience and market standards.
- Flexible or remote working arrangements depending on operational requirements.
- Opportunity to build expertise in global HR operations and employee lifecycle management.
- Exposure to enterprise HR systems and structured service delivery environments.
- Career development opportunities in HR shared services and HR operations roles.
- Inclusive and collaborative work culture focused on continuous improvement.
- Health and wellness benefits depending on location and eligibility.
- Structured training and upskilling opportunities in HR systems and processes.
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