Analyst II, Sales Operations

Supports the sales operation activities, eg. MDM, Rebate processing, capital equipment tracking process, contract management, etc. Ensures individual goals, SLA's, KPI's and OPI's are met. Provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met. Initiating corrective actions for incidents and errors. Monitors service indicators. Responsible for coaching, recertification of team members on process knowledge and ensuring that the team is updated in timely manner about any process changes. Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members. Report any exceptions, errors or issues immediately to supervisor. Executes department strategies and activities. Support improvement initiatives and achieving the objectives of such improvement projects. eg. Automation projects, system implementation projects, and process change, etc. Provides daily, weekly or monthly reports on activities. Provides frontline support for sales for critical issues and value added services. Analyses sales requirements and supports others to achieve anticipated results. Models' strong inter-personal skills in communicating with the stakeholder. Tracks completion of mandatory trainings. Responsible for maintaining the required process documents needed from operational excellence perspective (Process maps, SOP, DTP etc) and ensuring the correctness ,completeness and relevance of these documents. Actively performs two-way communication. Bachelor's degree required; Masters preferred 5+ years of Shared Services/Global Business Services experience in sales operation, master data, finance, supply Chain management operations.