Analyst, Incident Management

Job Description :

Job Title: Analyst, Incident Management 

Location: Bengaluru

Working Arrangement: Hybrid - a minimum of three days in office per week

Mandatory: Willingness to work 24/7 rotational shifts and during weekends

About News Corp:

News Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia and pay-TV distribution in Australia.

Role Purpose:  This is an intermediate (Proficient) level position.

The role is responsible for managing the full lifecycle of a multi user P2 and P1 Incident as well as providing guidance and governance to the L1 “eyes on glass” monitoring team.

Reports To: NTOC Manager

Years of Exp: 5+

Internal Relationships: Infra support, Service Management, Application Support teams, all managers and employees

What You’ll Do

• Strong knowledge on Monitoring Tools and other system tools used for L1 level troubleshooting.
• Candidates should have work experience under ITIL standards and should be ITILv3/v4 Foundation Certified.
• 2+ years’ experience in working under DC Operations Technology.
• At least 3+ years of experience as Incident Manager.
• Should possess good knowledge of Incident, Change & Problem management.
• Should have the understanding of the ITSM tool - SNOW
• Strong communication skills.
• Should be able to handle the conference bridges and be able to independently interact with the technical teams and customers.
• Strong team player and should generate enthusiasm among team members.
• Proactive approach to seek opportunities and handle challenges.
• Manages the process of innovative change / thoughts.
• Develop relationships with customers and communicate effectively to identify the need and evaluate alternative solutions; manage client expectations effectively.
• Should have understanding of the business issues and can think 360 degrees.
• Should be experienced in quality audits and sharing the feedback.
• Should have good knowledge of report creation and doing the trend analysis

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic.

Reasonable Accommodation

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