Analyst, Service Delivery, India

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YOUR PASSION FOR EXCELLENCE STARTS HERE!!

Processing - 60% 

1) Operate a variety of client systems and process  moderately complex tasks and activities without  supervision. Follow ReSource Pro’s Information Security  policies/guidelines, as well as the client’s security 
requirements, policies, and practices that are provided to  ReSource Pro and information security requirements.  Operation Optimization - 10% 

1) Report operation problems and propose solutions. 

2) Optimize established procedures. 

3) Assist with output conversion. 

Customer Experience - 10% 

1) Communicate with the client via email with minimal supervision.   

2) Respond to the client promptly and report issues to the supervisor in a timely manner. 

Auditing and Trouble-shooting - 10% 

1) Implement the audit plan, run the audit report and identify the performance gap. 

2) Perform timely trouble-shooting. 

Training - 5% 

1) Set up individual training plan and deliver training.  Others - 5% 

1) Generate and analyze the data and report. 

2) Assist with new task on-boarding. 

Proposal processing Skillset Experience (2 - 4 years): 

1. The candidate should possess experience in drafting proposal and be familiar with various source documents, including policies, quotes, endorsements, binders and system applications.

2. Experience in multiple lines of business, such as  General Liability, Workers Compensation, Executive  Liability, Property, Auto, Inland Marine, and Package   tasks, is required. 

3. Use web portals to access and analyze relevant  documents. 

4. Maintain organized records of all reviewed documents and discrepancies noted. 

5. Must demonstrate strong attention to detail. 

6. Familiarity with account management systems like EPIC and ImageRight etc. is a plus. 

7. Maintain and update training materials, logs, and documentation. 

If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!

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