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Analyst/Senior Analyst, Customer Support Voice (Prisma AMC)

Job Description - Analyst/Senior Analyst, Customer Support Voice (Prisma AMC)

Responsibilities :  


  • Be able to
    have On -Point communication in a proficient
    manner
     

  • Relay all
    information needed & as provided
     

  • Address
    customers in a professional and respectful
    manner
     

  • Take ownership
    of issues in order to follow -up on outstanding requests and
    escalate issues when necessary
     

  • Maintain
    up -to -date knowledge on business areas
     

  • Maintain broad
    knowledge about company’s products and services
     

  • Consistently
    communicating new issues to managers so as a company we can
    establish a solution to the problem
     


Requirements

Required
Skills & Qualifications:
 


  • Should have
    scored 60% & above throughout academics - B.Com
    Graduate
     

  • Customer
    Support Experience in US. Business Environment -
    Banking or Financial Servixes
    preferred.
     

  • Good
    Communication Skills (English – USA)
     

  • Sensitization
    in American Culture
     

  • Open to work
    in Night Shift
     

  • Proficiency in
    Typing (35 wpm)
     

  • Ability to
    handle distressed Customers
     

  • Accountability
    is required from each individual
     

  • 6 Days a week​


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About the Company

Priority Idc

Priority's unified commerce solutions allow businesses to unlock revenue potential and drive impact. Learn more.

Read more about the company

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