Annuity BO PHS

•    Process performance – as per agreed KPIs

•    Quality and productivity Improvement

•    Customer Satisfaction

•    Level of subject matter expertise

•    Process minimum transaction to sustain process knowledge

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.


• Provide coaching and feedback to team members to enable them to improve their performance. 


• Assist new hires such that they are productive on the floor in the shortest possible time frame.


• Handle escalations.


• Provide inputs on process and system to the team members.


• Client Interaction, where required at the level of Supervisors. 


• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Graduate