AP Document Processing Assistant Manager

POSITION SUMMARY:

Responsible for the personnel and procedures that are involved in the timely execution of document imaging performed at Shared Services for associated IPG agencies in US and UK.

ESSENTIAL FUNCTIONS:

• Implements & enhances processes and procedures directly affecting document imaging for Shared Services


• Acting as a point of contact between imaging, AP teams, and technical or AI support teams to troubleshoot and streamline processes


• Monitoring workflows for any delays or backlogs and ensuring overall process efficiency.


• Addressing problems where AI processing is incomplete or incorrect, such as poorly scanned documents, and ensuring these are resolved quickly.


• Responsible for all new hiring activities, training & development of personnel and ensuring proper staffing levels are maintained


• Ensuring data is accurately captured and all issues are addressed in a timely manner


• As required, aide/assist in the scanning & indexing of all imaged documents.


• Manage recovery of images for client/internal audits


• Grade & communicate annual performance reviews with Document Processing employees


• Identify & correct possible quality related issues or mis-indexed images


• Replace/maintain scanning machine related consumables as needed


• Ensure work duties are appropriately allocated based on tenure/experience


• Identify/implement procedural & technical efficiencies related to all production house & media images.


• Assist Global Imaging team with identified enhancements & user acceptance testing as needed

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Graduate


• More than 8 years’ experience with AP/data entry


• Experience using a document processing  is a must


• Two years supervisory experience is required


• Must have excellent problem solving skills


• Microsoft Office/Outlook familiarity required

SHIFT SCHEDULE

7.30 p.m. to 4 a.m.