Application Administrator

Application Administrator 

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.  

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.  

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. 

Join us as we lead the future of finance automation! 

Technical/ professional qualifications    Central User Access Management (Core Focus)
• Own and execute the full user access lifecycle: provisioning, decommissioning, activation, and deactivation of users and processes across all internal applications (e.g., Jira, Confluence, Microsoft 365, and other enterprise platforms).• Manage Central User Access Management (CUAM) operations across all regional business units, ensuring access rights are accurate, current, and compliant.
• Process access requests raised via tickets - review, approve, provision, and close access-related service requests within defined SLAs.
• Perform license management: track software license inventory, allocate licenses to users, reclaim unused licenses upon offboarding, and optimize license utilization to control costs.
• Conduct regular access review cycles and data cleansing activities - identify and remediate orphaned accounts, excessive privileges, and stale access records.
• Support security management practices: ensure timely revocation of access during employee offboarding, role changes, or security incidents.
• Collaborate closely with HR, IT Operations, and Line Managers to align user access provisioning with onboarding/offboarding workflows and role-based access requirements.
• Maintain accurate and up-to-date user access records, producing regular reports on access status, license utilization, and audit findings.
• Act as the subject matter expert (SME) for all UAM-related queries from internal teams and stakeholders.

Service Desk Support - Ticket Assignment & Coordination
• Monitor the service desk ticket queue and ensure accurate assignment of tickets to the appropriate teams or individuals based on category and urgency.
• Act as a coordination point between end users and IT resolver groups, ensuring tickets are progressed, updated, and resolved within SLA timelines.
• Handle First Call Resolution (FCR) for standard IT requests and access-related queries where possible.
• Use JIRA Service Desk to log, manage, track, and close tickets in line with ITIL best practices.
• Escalate complex or unresolved incidents to Level 2/3 support teams with clear documentation and context.

Technical Skills
• Demonstrated hands-on expertise in User Access Management - provisioning, decommissioning, license management, and access audits.
• Experience managing user access across internal applications such as Jira, Confluence, Microsoft 365, and similar enterprise platforms.
• Hands-on experience with JIRA Service Desk for ticket management, access request handling, and SLA monitoring.
• Ability to perform data cleansing, access reviews, and check measurement activities in access management systems.
• Familiarity with security management practices including access controls, user activity monitoring, and offboarding compliance.
• Working knowledge of ITIL principles and their practical application in access management and incident handling.
• Proficiency in remote support tools for end-user device troubleshooting.

Why you’ll love it here 

Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too. 

At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.