Application Administrator - L1

Job Title:

Application Reliability Operations Analyst – L1

Role Summary

The ARO L1 Analyst provides first line operational
support for business‑critical applications. The role focuses on monitoring,
alert handling, initial triage, basic troubleshooting, user assistance, and
timely escalation, ensuring stable and reliable application operations. L1
works closely with L2/L3 teams and follows runbooks, SOPs, and ITSM processes
to maintain service continuity.

Key Responsibilities

Monitoring & Alert Handling

• Monitor
  application and system health using approved monitoring tools.
  
• Acknowledge
  and respond to alerts within SLAs.
  
• Perform
  basic triage, identify impacted components, and check application
  availability.
  
• Identify
  common Java-related errors/exceptions from logs.
  
• Monitor
  batch jobs (Autosys or equivalent) and perform approved restarts.
  

Initial Troubleshooting & Recovery

• Execute
  basic scripts (Shell/Python/PowerShell) for health checks, log collection,
  and validations.
  
• Perform
  standard recovery actions as per runbooks and SOPs.
  
• Validate
  application health after restarts or changes.
  

Incident Management & Escalation

• Log,
  categorize, and update incidents accurately in ServiceNow or similar ITSM
  tools.
  
• Resolve
  issues within L1 scope; escalate to L2/L3 with complete diagnostic
  context.
  

User Support & Documentation

• Assist
  users with basic issues such as access, navigation, and configuration.
  
• Contribute
  to KB articles, SOP updates, and shift handover notes.
  

Compliance & Collaboration

• Follow
  security, access control, and audit requirements.
  
• Work
  with L2/L3, development, and support teams to improve operational
  processes.
  

Technical Skills

• Basic
  understanding of Java application components (JVM, heap, threads –
  high-level).
  
• Basic
  Unix/Linux commands.
  
• Ability
  to execute Shell/Python/PowerShell scripts.
  
• Familiarity
  with monitoring tools (Grafana, Splunk, AppDynamics).
  
• Knowledge
  of networking basics, batch operations, database basics, MQ, ITSM
  processes.
  
• Understanding
  of Autosys or similar schedulers.
  

Soft Skills

• Strong
  communication and customer service skills.
  
• Ability
  to follow detailed procedures and document work clearly.
  
• Analytical
  mindset and willingness to learn.
  
• Ability
  to work in 24×7 rotational shifts.
  

Experience & Education

• 0.5–2
  years of experience in IT operations or application support.
  
• Bachelor’s
  degree in IT/Computer Science or equivalent technical qualification
  (preferred).
  
• Experience
  with ticketing systems and remote support tools is a plus.
  

Working Conditions

• Rotational
  shifts including nights/weekends/holidays.
  
• Fast-paced
  environment with multiple priorities.
  
• Hybrid
  working model .
  

Requirements

Job Title:

Application Reliability Operations Analyst – L1

Role Summary

The ARO L1 Analyst provides first line operational
support for business‑critical applications. The role focuses on monitoring,
alert handling, initial triage, basic troubleshooting, user assistance, and
timely escalation, ensuring stable and reliable application operations. L1
works closely with L2/L3 teams and follows runbooks, SOPs, and ITSM processes
to maintain service continuity.

Key Responsibilities

Monitoring & Alert Handling

• Monitor
  application and system health using approved monitoring tools.
  
• Acknowledge
  and respond to alerts within SLAs.
  
• Perform
  basic triage, identify impacted components, and check application
  availability.
  
• Identify
  common Java-related errors/exceptions from logs.
  
• Monitor
  batch jobs (Autosys or equivalent) and perform approved restarts.
  

Initial Troubleshooting & Recovery

• Execute
  basic scripts (Shell/Python/PowerShell) for health checks, log collection,
  and validations.
  
• Perform
  standard recovery actions as per runbooks and SOPs.
  
• Validate
  application health after restarts or changes.
  

Incident Management & Escalation

• Log,
  categorize, and update incidents accurately in ServiceNow or similar ITSM
  tools.
  
• Resolve
  issues within L1 scope; escalate to L2/L3 with complete diagnostic
  context.
  

User Support & Documentation

• Assist
  users with basic issues such as access, navigation, and configuration.
  
• Contribute
  to KB articles, SOP updates, and shift handover notes.
  

Compliance & Collaboration

• Follow
  security, access control, and audit requirements.
  
• Work
  with L2/L3, development, and support teams to improve operational
  processes.
  

Technical Skills

• Basic
  understanding of Java application components (JVM, heap, threads –
  high-level).
  
• Basic
  Unix/Linux commands.
  
• Ability
  to execute Shell/Python/PowerShell scripts.
  
• Familiarity
  with monitoring tools (Grafana, Splunk, AppDynamics).
  
• Knowledge
  of networking basics, batch operations, database basics, MQ, ITSM
  processes.
  
• Understanding
  of Autosys or similar schedulers.
  

Soft Skills

• Strong
  communication and customer service skills.
  
• Ability
  to follow detailed procedures and document work clearly.
  
• Analytical
  mindset and willingness to learn.
  
• Ability
  to work in 24×7 rotational shifts.
  

Experience & Education

• 0.5–2
  years of experience in IT operations or application support.
  
• Bachelor’s
  degree in IT/Computer Science or equivalent technical qualification
  (preferred).
  
• Experience
  with ticketing systems and remote support tools is a plus.
  

Working Conditions

• Rotational
  shifts including nights/weekends/holidays.
  
• Fast-paced
  environment with multiple priorities.
  
• Hybrid
  working model .