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We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
What you’ll bring
Provides technical customer support to partners or end-consumer customers via mail, mantis (support tracking tool), WebEx or phone including: Responding to complex technical inquiries (e.g., product troubleshooting, information on compatibility with storage and devices, report generation, setup issues etc.)
Customer server management on cloud
Create on-demand product documentation
Build creation
Create and issue product license
Works on creating product knowledge base
Provide product features and troubleshooting training to partners and customers
Working with partners and customers and deliver services to our customers in form of monthly reports
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