Application Engineer, Technical Operations

Role Overview:

The Application Engineer owns robot deployment, configuration, and customer enablement at assigned sites. This role ensures every robot is correctly mapped, configured, and commissioned, that the customer's on-site team is trained and self-sufficient, and that deployment issues are coordinated smoothly with Technical Support and Site Service Engineers.

Key Responsibilities:

Deployment & Configuration

•    Site mapping

•    Path planning

•    Mission creation

•    Workflow understanding

•    Robot configuration

Customer Enablement

•    Robot commissioning

•    Process optimization

•    Store/site setup

•    Train & support customer team

•    Documentation & handover

Support Coordination

•    Work closely with the Technical Support Engineer

•    Support Site Service Engineers during deployment

•    Escalate issues & provide feedback

•    Ensure customer satisfaction

Qualifications & Experience:

•    Bachelor's degree in Engineering (Mechanical, Electronics, Robotics, Computer Science, or equivalent)

•    1–3 years of experience in robotics, automation, or field engineering deployment roles; strong freshers with relevant project experience may also be considered

•    Working understanding of robot navigation, mapping, or mission-planning concepts is an advantage

Skills & Competencies:

•    Strong troubleshooting and problem-solving skills

•    Ability to read site layouts/floor plans and translate them into navigation maps

•    Clear communication skills for training and enabling customer teams

•    Working knowledge of robot software/hardware interfaces and configuration tools

•    Basic working knowledge of Linux (command line navigation, file systems, service/process checks)

•    Comfortable coordinating across L1 technicians, L3 support, and customer stakeholders

•    Organized documentation habits for handover and knowledge continuity

•    Willingness to travel to customer sites as required

Preferred Experience:

•    Experience in industrial automation, robotics, field service, maintenance, or technical support roles

•    Exposure to autonomous mobile robots (AMRs), AGVs, or automation systems will be an added advantage