Application Maintenance & Support

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

The Digital One Service Delivery team is responsible for providing end-to-end production support and Site Reliability Engineering (SRE) services for Consumer Studio, Teller, OAO and BPS  platform. The team ensures platform stability, compliance with SLAs, incident management and continuous service improvement. It works closely with Development, Infrastructure and Client teams to manage production issues, deployments and operational activities across multiple environments.

What you will be doing

• Provide production support for multiple  Digital One applications across environments

• Monitor application health using tools such as Splunk, Dynatrace, Log Rocket, Tryambak, BigPanda, Nobl9  and AIOps platforms

• Troubleshoot incidents, perform root cause analysis (RCA) and ensure timely resolution within SLA

• Manage and support application deployments, releases, and change activities

• Handle certificate management activities.

• Work on automation and process improvements to enhance operational efficiency and reduce Toils.

• Coordinate with cross-functional teams (development, DB, infra, security) for issue resolution and releases

• Support vulnerability remediation, patching and compliance activities

What you bring:

• 6–9 years of experience in Production Support / Application Support / SRE roles

• Strong knowledge of Unix/Linux systems and scripting basics

• Experience with application servers (JBoss, Tomcat, Apache)

• Hands-on experience with container platforms (Docker, Kubernetes/OpenShift)

• Knowledge of CI/CD tools (e.g., Jenkins) and deployment processes

• Experience with monitoring/logging tools (Splunk, Dynatrace, etc.)

• Good understanding of database concepts (Oracle/SQL) and basic query troubleshooting

• Incident management and RCA experience in enterprise environments

• Knowledge of ITIL processes (Incident, Change, Problem Management)

• Strong communication and coordination skills

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!