Application Manager - L3

About the Company:

Our client is a Germany -based global data technology company specializing in high -performance analytics and database solutions. The organization enables enterprises across industries to process and analyze large -scale data with exceptional speed and efficiency, helping businesses transform complex data into actionable insights. With a strong engineering -led culture and international presence, the company supports customers across Europe and global markets through innovative data infrastructure and analytics platforms.

Role Overview:

We are seeking an experienced Salesforce Application Manager to support and maintain a business -critical Salesforce CRM environment used across commercial and support functions. This role will serve as the primary point of contact for Salesforce -related requests, incidents, and user support while working closely with global stakeholders, particularly teams based in Germany.

The ideal candidate will have strong Salesforce administration expertise, excellent stakeholder management skills, and a service -oriented mindset. You will play a key role in ensuring smooth CRM operations, resolving user issues, maintaining data quality, supporting business processes, and driving continuous improvements across the Salesforce ecosystem.

Key Responsibilities:

• Manage and support the day -to -day operations of the Salesforce CRM platform.
  
• Act as the first point of contact for Salesforce -related requests, incidents, and user inquiries across business functions.
  
• Handle and track support tickets through Jira while ensuring timely resolution and stakeholder communication.
  
• Troubleshoot user issues, identify root causes, and coordinate resolutions with internal teams.
  
• Support Salesforce administration activities including user management, permissions, reports, dashboards, and process configurations.
  
• Maintain data quality and consistency across Salesforce records and business processes.
  
• Create and maintain documentation, knowledge articles, user guides, and process documentation in Confluence.
  
• Collaborate closely with stakeholders across Sales, Marketing, Customer Success, Finance, and Operations teams.
  
• Gather and analyze business requirements and recommend system improvements.
  
• Identify opportunities to enhance Salesforce usability, process efficiency, and user adoption.
  
• Ensure service requests and support activities are delivered in line with defined priorities and service expectations.
  
• Support continuous improvement initiatives across CRM processes and business workflows.
  

Required Skills:

Must -Have:

• Strong communication and stakeholder management skills with the ability to work effectively across business teams.
  
• Minimum 5+ years of hands -on experience working as a Salesforce Administrator or Application Support professional.
  
• Salesforce Certified Administrator certification.
  
• Strong understanding of Salesforce CRM architecture, data model, and administration concepts.
  
• Hands -on experience with:
  • Users, Roles, Profiles, and Permission Sets
    
  • Accounts, Contacts, Opportunities
    
  • Reports and Dashboards
    
  • Validation Rules
    
  • Flows and Process Automation
    
• Experience supporting both Sales Cloud and Service Cloud environments.
  
• Experience working with Jira for ticket management and issue tracking.
  
• Experience using Confluence or similar knowledge management/documentation tools.
  
• Exposure to Power BI or similar reporting and visualization platforms.
  
• Strong troubleshooting, analytical, and problem -solving skills.
  
• Ability to manage multiple support requests and prioritize effectively.
  
• Fluent verbal and written English communication skills.
  
• Comfortable collaborating with international stakeholders across different time zones and cultures.
  
• Ability to work aligned with German business hours.
  

Good to Have:

• Additional Salesforce certifications.
  
• Experience with Salesforce CPQ or similar quote -to -cash solutions.
  
• Experience supporting Sales, Marketing, Customer Success, or Revenue Operations teams.
  
• Knowledge of CRM data governance, data quality management, and user adoption initiatives.
  
• Experience working within SaaS, Software Product, or Technology organizations.
  
• Exposure to supporting European or German business stakeholders.
  
• Understanding of business process documentation and workflow optimization.
  

Eligibility / Qualifications:

Education: Any Undergraduate (or) Postgraduate Degree

Other Details:

• Notice Period: Immediate / 30 Days Preferred
  
• Work Type: Full -Time and Permanent
  
• Work Model: Onsite – Chennai
  
• Working Hours: Aligned with German Business Hours