Application Service Management -Remedy

• Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin 
• Must have skills- Remedy and ITSM development, ARS, CMDB, ADDM, SQL Server 2014 
• Development experience in ITSM modules like change incident problem, work order, SRM, SLM 
• Good to have hands on atrium core, comprehensive experience on Action request system 
• Added advantage to have C#, Asp.net, Powershell skills 
• Experience in Production Support (L2 support) and enhancement 
• Good to have ITIL certification 
• Strong in OOPS concept, designing and providing technical solutions 
• Should be able to take ownership of solution provided and deliver it 
• Should be able to gather requirements from customer and deliver independently 
• Excellent communication skills both written and verbal 
• Onboard Users on Remedy / Helix 
• Migrate from Remedy (on-prem) to Helix (SaaS) 
• Address Remedy / Helix Support Issues in a timely and efficient manner 
• Proactively identify problem areas and suggest solutions 
• Troubleshoot bugs in custom development 
• Assist with innovative solutions to solve Business Problems using Remedy / Helix 
• Build a stronger team with your presence 

Peform Operational Support

Design custom functionality as needed in ITSM tool

Assist with ITSM integrations

Assist with ITSM migration

Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin