Application Services Engineer

• IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments – portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings.

Responsibilities

• As a result of continued growth, we have a fantastic opportunity for an experienced Application Services Analyst to join our global team, to provide specialist support and administration of our global client delivery applications.
• The Application Services Analyst is responsible for developing, documenting, and supporting business solutions, applications, and reports within the company’s application suite. The role includes administration of systems, access, processes, and controls. 
• Relationship building with stakeholders across business and IT department will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices.
• You will need to have experience working in a fast-paced environment and able to prioritise tasks that contribute to the delivery of project workstreams, BAU activities, and response to incidents. 
• You will have the ability to work together with colleagues based all over the globe both within the Infrastructure team and across the Global Service Desk, Regional IT, Workplace support, Application services, and Information Security.
• You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines. 
• You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery.
• The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective.

Tasks (what does the role do on a day-to-day basis)

• Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way
• Development and maintenance of reports tailored to client needs and requirements
• Investigate issues, apply known resolutions to resolve incidents or reproduce issues and document findings as part of incident and problem resolution 
• Key business application oversight, administration, and support
• Review and document functional design of solutions and reports
• Ensure / follow control and process around business requests
• Actively participate in team efforts on report design and review, across global locations
• Ensure that gaps / enhancements are identified, reported, and documented
• Collaborate within the wider IT function to achieve a high-quality service across the application suite, based on client’s needs
• Seek improvements and efficiencies for business requirements

Key competencies for position and level

In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Collaborates
• Communicates effectively
• Manages complexity
• Customer focus
• Global perspective
• Tech savvy
• Instils trust
• Drives vision and purpose
• Optimizes work processes

Required Experience

Education / professional qualifications

• Graduate degree, preferably in IT related disciplines
• Professional certifications such as PMP, ITIL or equivalent
• Experience across application delivery.

Background experience

• A Minimum of 2 years’ experience in a similar user-facing role supporting multiple business applications in a mission critical environment
• Understanding of application platforms, business rules and data flows through systems.
• Experience of coding in programming languages such Excel VBA, VB.net, Java, C# or any .net language is advantageous
• Data analysis experience, database administration knowledge, data mining and manipulation
• Proficient in MS Excel with a working knowledge of Excel VBA, MS Access
• Comfortable using APIs, SQL query writing, report development / BI tools (Crystal, SSRS, SSIS, Tableau)
• Experience of writing technical documentation and presenting information clearly to senior stakeholders
• Ability to meet and adhere to internal and external deliverables whilst maintaining an exceptionally high standard
• Excellent attention to detail
• Excellent communication skills
• Excellent written and spoken English
• Excellent analytical and numerical skills
• Strong problem solving and conceptual thinking
• Strong organisation skills

Company, product, and market knowledge

• Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements preferred but not essential
• Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment
• Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management
• Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results
• Passion, dynamism, and drive
• Robust sense of humour
• Personal presence, integrity, and credibility
• Ability to solve problems either independently or by utilising other members of the team where necessary

Languages

• Fully proficient spoken and written English, additional European languages will be an asset
• French would be beneficial