Application Support

Company : Tekfriday Processing Solutions

Job Type : Full Time

Hyderabad, Telangana

Number of Applicants

:

000+

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Job Description - Application Support

Job Title: L1 Application Support Engineer

Department: IT Services

Location: Hyderabad

Work Mode: WFH (Night Shift)

Experience: 2 -4 Years

Role Overview:

We are looking for an L1 Application Support Engineer with strong experience in handling tickets, providing application -level support, performing data corrections, and working on SQL Server queries. The candidate should have hands -on knowledge of SQL (Joins, DML, Stored Procedures, Triggers). Knowledge of .NET and C# will be an added advantage.

Requirements

Key Responsibilities:

Handle and resolve L1 support tickets using Freshservice (incident & service request management).
Provide application -level support and troubleshooting for production issues.
Perform data correction activities as per business requirement and approvals.
Write, update, and optimize SQL Server queries for reporting and issue resolution.
Work on SQL Server objects including:

Joins
DML operations (Insert/Update/Delete)
Stored Procedures
Triggers

Identify recurring issues and suggest improvements to reduce ticket volume.
Coordinate with internal teams (Dev / QA / DB) for escalations and resolution.
Maintain proper ticket documentation, root cause notes, and resolution steps.

Required Skills & Qualifications:

2+ Experience in ticketing tool (mandatory / preferred).
Strong hands -on experience in SQL Server:

Joins, DML, query updates
Stored procedures, triggers

Good understanding of application support process and SLA handling.
Basic understanding of production support, incident management, and troubleshooting.
Strong communication skills (ticket updates, user coordination).

Preferred Qualification:

Knowledge of .NET and C#
Basic understanding of debugging and application logs
Exposure to ITIL practices (Incident/Problem/Change Management)

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