Logo-of-Tekfriday-Processing-Solutions-hiring-for-jobs-in-India-on-GrabJobs

Application Support

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Application Support

Job Title: L1 Application Support Engineer
Department: IT Services
Location: Hyderabad
Work Mode: WFH (Night Shift)
Experience: 2 -4 Years


Role Overview:
We are looking for an L1 Application Support Engineer with strong experience in handling tickets, providing application -level support, performing data corrections, and working on SQL Server queries. The candidate should have hands -on knowledge of SQL (Joins, DML, Stored Procedures, Triggers). Knowledge of .NET and C# will be an added advantage.

Requirements

Key Responsibilities:
  • Handle and resolve L1 support tickets using Freshservice (incident & service request management).
  • Provide application -level support and troubleshooting for production issues.
  • Perform data correction activities as per business requirement and approvals.
  • Write, update, and optimize SQL Server queries for reporting and issue resolution.
  • Work on SQL Server objects including:
  • Joins
  • DML operations (Insert/Update/Delete)
  • Stored Procedures
  • Triggers
  • Identify recurring issues and suggest improvements to reduce ticket volume.
  • Coordinate with internal teams (Dev / QA / DB) for escalations and resolution.
  • Maintain proper ticket documentation, root cause notes, and resolution steps.

Required Skills & Qualifications:
  • 2+ Experience in ticketing tool (mandatory / preferred).
  • Strong hands -on experience in SQL Server:
  • Joins, DML, query updates
  • Stored procedures, triggers
  • Good understanding of application support process and SLA handling.
  • Basic understanding of production support, incident management, and troubleshooting.
  • Strong communication skills (ticket updates, user coordination).

Preferred Qualification:
  • Knowledge of .NET and C#
  • Basic understanding of debugging and application logs
  • Exposure to ITIL practices (Incident/Problem/Change Management)


Original job Application Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Application Support Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Application Support Jobs in India

GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.