Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree®, FraudGuard®, RegsData™, TaxSource™ and ACI®. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions.

Job Summary

• Experience in software troubleshooting, analysis and resolution.
• Good communication skills spoken and written as well.
• Experience on working on Windows 2016/2019/2022 Servers.
• Software Tools Desired:

SQL Server Management Studio

Any Incident or Problem management tool

• Knowledge on SQL, Networking, FTP, IIS and PowerShell Scripting
• Exposure to ITIL Processes
• Hands on experience on Cloud technologies such as Azure
• Hands-On experience with Azure Git Repos, VSTS, setting up/configuring CI/CD pipelines is a plus.
• Understanding of cloud models such as SAAS/PAAS/IAAS
• Self-motivator and able to coach and guide other team members on new trending technologies
• Have strong work ethics
• Experience with multi-tiered applications

Roles and Responsibilities:

• Good investigation, troubleshooting and resolution of client issues with the supported software applications
• Provide Application support provider via phone, E-mail, and the Incident management tool.
• Performing Regular Deployments.
• Work independently when required.
• Responsible for the day-to-day maintenance of the application systems in operations,
• Work in a Change Management and Ticketing environment
• relationship management in partnership with Infrastructure/Service Support team members.
• Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
• Resolve incidents in a timely manner as per SLA’s.

Educational Qualification and Experience:

Minimum of 15 years of formal education - Graduate / Post Graduate in Computer Science / Information Technology.

Professional work experience of 5 to 7 years.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.